Frequently Asked Questions

Keyla Property is an all‐in‐one automation platform developed exclusively for independent landlords across the United Kingdom. It eliminates the need for an agent or property manager by providing an intuitive, pre-configured solution that handles every aspect of property management without requiring extensive training, manual research, or tedious processes.

You can begin with our Free Plan at no cost and without providing any credit card details. In addition, our Basic Plan includes a free trial period so you can explore its enhanced features before deciding to upgrade.

Our Basic Plan provides all the essential tools you need to list and manage your property, including smart property marketing and unified tenant communication. The Ultimate and Investment Plans build on this foundation by offering smart, automated responses that save you time – ensuring you spend less time deciding how to respond and what actions to take – while also delivering additional advanced tools designed to further streamline management and increase your property's value.

No. Our pricing is clear and transparent – you pay a fixed fee with no hidden markups. Moreover, every service typically provided by an agent or property management firm is available as an add-on.

We offer a comprehensive range of add-on services, including premium listing portals, professional photography and floor plans, tenant referencing, inventory checks, key handovers, rent guarantee insurance, and more. These additional services are designed to cover every aspect of property management, ensuring you have access to all the services a traditional agent or management firm would provide, but at a considerably lower cost.

Our one-click listing feature automatically connects you with the most relevant property portals based on your location – whether you're in Northern Ireland, Scotland, Wales, or England. We also take care of ensuring that your listing meets the qualifying criteria for each portal, adhering to best market practices. Additionally, you have the option to list on premium or additional marketplaces if you wish, providing comprehensive exposure for your property.

All tenant messages are centralised in a responsive communication hub that allows you to send and receive messages across multiple channels without switching apps. The platform offers automated replies to save you time, while you retain full control over every message to ensure it reflects your preferences.

Our dedicated customer support team is always available to assist with any questions or technical issues. You can reach us via our Contact page or through the support options available within the platform.

Absolutely. You can upgrade, downgrade, or cancel your plan at any time as your property management needs evolve.

No long-term commitment is required compared to traditional agents or property management firms which typically lock you into yearly contracts and charge high fees or a significant percentage of your rental income.